Hi, I'm new to video editing but I use premiere rush and about two days ago is starting freezing up my whole computer when I try to share a video and render it and export it to my laptop. I've called Dell support to make sure it wasn't my laptop and they confirm with me that it's not my laptop it could be the app. So when I go to export a video it pauses on rendering and does not render the video at all I have a Dell XPS 15 7590 32 GB of RAM and intel core i7. My videos would render and upload fine before and there was no recent update to rush. Also, when I try to uninstall rush to reinstall it it says this in the picture below. The app is closed out not running at all and all my work is saved.
Can anyone help?
Freeze or hang
Tips and tricks
This usually does the trick for me if it stalls out:
Close out your project, and sign out of Rush and Creative Cloud.
RESTART YOUR COMPUTER, and make sure you don't have any memory-intensive ("RAM-hogging") apps running while you're starting up (I never run Photoshop, Illustrator, or Microsoft Office apps while working on videos).
Sign back into your Creative Cloud Desktop App.
Hold CTRL + SHIFT buttons while starting Adobe Rush - this will tell Rush you want a "fresh start" without losing your projects; it will open the Starter Tutorial like you were starting for the first time - simply close the tutorial, and your projects will be available.
Open your project, and BE SURE TO WAIT for it to FULLY SYNC. Then try editing and/or exporting, and you should be good to go... but just in case:
double check that any Adobe Fonts you may be using are activated and connected
re-add any missing assets to the project bin
Last Resort: DUPLICATE the project and try working from the fresh copy.
Hope this helps!
Hope this helps! Make sure to press "✔ Correct Answer" on this post if this answers your question. Happy Creating! Anissa • @anissat