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Adobe Rush keeps freezing after 5 minutes or so

New Here ,
Oct 07, 2021 Oct 07, 2021

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Hi everyone,

 

My Adobe Rush used to work really well but recently it started to freeze then crash after it working fine for around 5 minutes.

 

I have tried reinstalling it and no changes.

 

I have also downloaded Premiere but it is the same issue.

 

Any help would be appreciated.

TOPICS
Crash , Freeze or hang

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Adobe Employee ,
Oct 08, 2021 Oct 08, 2021

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Hi there!

Sorry to hear that. We can get this checked.

  • Which device are you using?
  • Are you getting any error codes or messages when it crashes?
  • Does it happen with a specific project?

 

Let us know.

Thanks,

Kartika

 

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New Here ,
Oct 08, 2021 Oct 08, 2021

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Hi Kartika,

 

I am using it on windows 10 on a Dell Inspiron 15.

 

There are no error codes. It just freezes, then crashes. One thing I did notice was that the preview freezes then the rest of the system. For example when I am editing the preview screen freezes first but I can still cut and adjust scenes. Then a while later, everything else freezes.

 

I have tried other projects but its the same result.

 

I have downloaded Rush on my ipad and it worked fine there...

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New Here ,
Oct 15, 2021 Oct 15, 2021

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Hi Kartika,

 

Unfortunately it didnt work.

 

I'm on a dell laptop, windows 10. No error codes, just freezes then crashes. Happens with any project.

 

I looked around for solutions elsewhere and it might be a computer thing, not an adobe thing.

 

I have ended up using a different video editor...

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New Here ,
Oct 08, 2021 Oct 08, 2021

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yeah! I have the same issue maybe 1 or 2 months, I tried reinstalling, but nothing works.

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New Here ,
Oct 15, 2021 Oct 15, 2021

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I am also having issues with rush freezing on my Samsung Galaxy S9. If I close and try to reopen a project it says the project can't be opened. Rendering is crashing as well.

 

Tried reinstall, tried sign out and back in, restarted phone multiple times and cleared cache.

 

Hope they get these issues resolved or ill find another program.

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