Adobe Rush make windows crashes with fatal error and restart

[Jean Gregor0101]

I spent the day editing a video that every time I start the program crashes and causes fatal error in windows. My project which supposed to be saved, but when I opened the program again, everything is gone. I tried again, I was done with editing and color grading, and at the end, it crashes and everything is lost. My project does not appear in the home screen. I spent the whole day editing the video. Please can someone help me to find the project again. In which folder does it save to see if I can get it back. I might switch to Da Vinci if this continues. It used to be good before. I don't what happened. Let me know any solution please, I don't wanna start again, and that is the fourth time which I said last time, I will switch. Thank You!

[Kartika Rawat]

Hi Jean!

Sorry for the trouble. Could you share more information with us to troubleshoot the issue?

• What are your system details (OS, CPU, RAM, GPU)?
• Can you share a screenshot of the error?
• What type of footage are you editing (codec/ format, frame rate, frame size)?

Let us know.

Thanks,

Kartika