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Adobe Rush make windows crashes with fatal error and restart

New Here ,
Apr 17, 2021 Apr 17, 2021

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I spent the day editing a video that every time I start the program crashes and causes fatal error in windows. My project which supposed to be saved, but when I opened the program again, everything is gone. I tried again, I was done with editing and color grading, and at the end, it crashes and everything is lost. My project does not appear in the home screen. I spent the whole day editing the video. Please can someone help me to find the project again. In which folder does it save to see if I can get it back. I might switch to Da Vinci if this continues. It used to be good before. I don't what happened. Let me know any solution please, I don't wanna start again, and that is the fourth time which I said last time, I will switch. Thank You!

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Crash , Desktop version , Error or problem

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Adobe Employee ,
Apr 23, 2021 Apr 23, 2021

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Hi Jean!

Sorry for the trouble. Could you share more information with us to troubleshoot the issue?

  • What are your system details (OS, CPU, RAM, GPU)?
  • Can you share a screenshot of the error?
  • What type of footage are you editing (codec/ format, frame rate, frame size)?

 

Let us know.

Thanks,

Kartika

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