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Adobe rush no longer opens ... no longer responds ...

Community Beginner ,
May 07, 2021 May 07, 2021

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Hello,

 

I have a problem with Rush.

Adobe Rush gets stuck at the loading page, it never opens ... I have already reinstalled the software, without success.

 

thank you,

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Crash , Desktop version , Error or problem , How to

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Adobe Employee ,
May 07, 2021 May 07, 2021

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Hi there!

Sorry for the trouble. Could you try some suggestions mentioned here: https://community.adobe.com/t5/premiere-rush/trying-free-trial-of-rush-stuck-on-blue-circle-and-tuto...

Let us know how it goes.

Thanks,

Kartika

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Community Beginner ,
May 07, 2021 May 07, 2021

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Hello,

Here is the file.

Thank you

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Adobe Employee ,
May 07, 2021 May 07, 2021

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@Nathalie Terresdelyonne  Thanks so much for getting us this log. It seems it didn't capture all of the info. Would you mind trying to quit and relaunch Rush and send us another log. 

 

Thank you!

 

Peter

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Community Beginner ,
May 10, 2021 May 10, 2021

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Hello,
It seems that the problem is solved because today Rush opened. I still attach you the requested files. Thanks for your help.

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Adobe Employee ,
May 10, 2021 May 10, 2021

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Thanks, and I'm glad it's working again. I want to make sure this issue does not happen again. 

 

It would be helpful to know if these logs were captured while the issue was still present or if you captured the logs once Rush started working again? 

 

Thank you for your time!

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Community Beginner ,
May 10, 2021 May 10, 2021

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I redid the manimulation as requested, but Rush worked.

So the uploaded files as requested, but Rush was running again.

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