adobe rush or pro not working

[patricia5C5C]

I've been having problem when I try to edit my video on Rush. I use to make 2-3 videos per month but last 2-3 months I'm not able becuase the programs crash/freeze my computer. I would like to get this problem fixed or get my money back. It's wasting my time and money.

[Kartika Rawat]

Hi Patricia!

Sorry to hear about this. can you share more information about the issue?

• What are your system specs (OS, CPU, RAM, GPU)?
• Does it happen while working on a particular project? 
• What type of media files are you editing?

Let us know.

Thanks,

Kartika