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Adobe rush preview not working

New Here ,
Dec 04, 2021 Dec 04, 2021

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i have created a project in adobe rush 2021 but now the preview for the project is not working. It will play for 2 mins and then will get stuck. It started when I tried to connect my monitor to my laptop using HDMI cable. I checked online for it and suggetion provided was to change audio hardware setting, but i cant find that in rush or to change transmit setting as it might still be trying to look for other connected devices. But i wasnt able to find that setting as well in rush. Can someone please help.

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Freeze or hang , Preview

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Community Expert ,
Dec 05, 2021 Dec 05, 2021

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We need a little more detail in order to get you pointed in the right direction:

  • Does the preview play through completely before connecting the HDMI cable?
  • Is your Rush app up-to-date? 
  • Have you tried signing out and back into Rush AND Creative Cloud, making sure Rush has FULLY SYNCED?

 

You may be referring to the Audio and Rendering Settings under Edit > Preferences (PC):

anissa_thompson_0-1638762673073.png

I would suggest toggling either of the Pre-Render and Enable Hardward Acceleration options to see if it helps with your playback.

 

Hope this helps!

Hope this helps!
Make sure to press "✔ Correct Answer" on this post if this answers your question. Happy Creating!
Anissa • @anissat

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New Here ,
Dec 11, 2021 Dec 11, 2021

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Hi,

 

Thanks for the input but after signing out and back in to creative cloud, now it is not showing my project at all. Project was synced to cloud as I was able to use it on adobe premiere pro as well. Can you please help?

 

Thanks!

Rishabh

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Adobe Employee ,
Dec 09, 2021 Dec 09, 2021

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Hi Rishabh2209307589dz!

Sorry about the trouble. Let us know if our expert annisa_thompson's suggestions help.

 

Happy to assist.

Thanks,

Kartika

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