Adobe Rush won't open. Hangs on loading importerquicktime.prm.

[defaultx3ox49wvktt8]

I have seen articles that suggest creating a local or admin profile.  This is a work computer in a microsoft a/d environment so that isn't going to happen.  The issue I am running into is that Rush hangs while on the loading importerquicktime.prm.

I have updated drivers, uninstalled/reinstalled adobe rush and removed preferences.  Rush still hanging up on loading.  Please help

[Kartika Rawat]

Hi there!

Sorry to see that. Could you try running the application Run as an admin? Right-click on the app icon.

Disable antivirus. If installed.

Let us know how it goes.

Thanks,

Kartika

[OutOfFocus]

I have the exact same problem. already tried the suggested.

[Gregory32866445z3f7]

me too... searching for solutions...

[Kevin-Monahan]

Hi, @Gregory32866445z3f7?

I read about your issue. I am having similar issues pretty frequently on v.24.0, macOS Ventura 13.4 and an M1 MacBook Pro. What is your setup? Sorry for the problems.

Thanks,
Kevin

[Gregory32866445z3f7]

I'm on a 2019 Intel Macbook Pro running Sonoma. I lost all data when my logic board went out about 2 months back, and time machine couldn't seem to reload data via my backups. So it's been a rough process.

I did try creating a new mac user account and Rush works perfectly there. I might just break down and migrate all my data over from my current mac — kind of a nightmare, since I've already done this twice in the last three weeks. But oh well...

[Kevin-Monahan · Accepted solution]

Wow. Rotten luck, @Gregory32866445z3f7. I hope you can recover from this issue. Let us know if we can assist at all.

Thanks,

Kevin