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All videos get lost

New Here ,
Jan 25, 2022 Jan 25, 2022

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Hi guys! Yesterday i opened Premier Rush (on iPadOS) and all my videos are gone. Me and my wife we have apple products. She bought a new laptop and when she bought a new pack from Adobe , after she was register , Premier on iPad asked for a new account. That's why it happened. What can i do

thank you in advance!

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Adobe Employee ,
Jan 27, 2022 Jan 27, 2022

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Hi Dimitris228236849dhb!

Sorry to hear that. Premiere Rush projects are ID- specific. I think all your projects are with the previous account. Do you still have access to the old ID? 

 

Thanks,

Kartika

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