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App crashes alot

New Here ,
May 31, 2024 May 31, 2024

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Does app keep crashing a lot? If you guys don't fix it I'm going to delete it and unsubscribe for life. This is the second time it happens the last time I had to erase everything and delete the app.

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correct answers 1 Pinned Reply

Adobe Employee , Jun 03, 2024 Jun 03, 2024

Hi @Hernán37769096j66n,

Thanks for reporting the problem. I don't see the same problem. Please give us more to go on: the specs of your device or computer and the specs of the media you are using. Also, include any workflow details so we can replicate your bug here and help you fix it. Sorry for the frustration.

 

Thanks

Kevin

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Adobe Employee ,
Jun 03, 2024 Jun 03, 2024

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Hi @Hernán37769096j66n,

Thanks for reporting the problem. I don't see the same problem. Please give us more to go on: the specs of your device or computer and the specs of the media you are using. Also, include any workflow details so we can replicate your bug here and help you fix it. Sorry for the frustration.

 

Thanks

Kevin

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