App Crashes

[Allan Duah]

Just downloaded to my iPhone XS on iOS12 and every time I click on the plus to record a video or photo the app crashes.

[Rameez_Khan]

Hi Allan,

Welcome to the Rush community.

Sorry to hear that you're crashing while trying to record using Rush. Are you able to import video that is in your Camera Roll?

Let us know, we're here to help.

Thanks,

Rameez

[Allan Duah · Accepted solution]

Hi RameezKhan,

Yes, I can import directly from my camera roll, bizarrely this appears to have fixed the issue.

Allan

[Mark Mapes]

Hi Allan, I would like to troubleshoot this crash with you directly. Please look for a message from me at the email address associated with your Adobe ID. If you do not receive that, you can message me through the forum by clicking my name and then the Message button.

Thanks,
Mark

[Allan Duah]

Hi Mark,

I have received the email.

Thanks,

Allan