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App does not work for me

New Here ,
Dec 17, 2023 Dec 17, 2023

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I spent hours on this app editing on 19 minute video. The app crashed repeatedly, and took forever to upload videos from camera roll. After hours of battling with this app I was finally able to download the finished product....and guess what?? The words don't even match our lips when we talk in the video. They are delayed. Wasted half a day on this all for nothing basically. Also, the playback feature in the app malfunctions as well.

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Crash , Export , Freeze or hang , Performance , Preview , Storage

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correct answers 1 Pinned Reply

Adobe Employee , Dec 23, 2023 Dec 23, 2023

Hi @Kamaria34319526zuov,

I read your note. Are you on iPhone? If so, try updating the app. See if that helps. Let us know if it did. Sorry for the frustration.

 

Thanks,

Kevin

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Adobe Employee ,
Dec 23, 2023 Dec 23, 2023

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Hi @Kamaria34319526zuov,

I read your note. Are you on iPhone? If so, try updating the app. See if that helps. Let us know if it did. Sorry for the frustration.

 

Thanks,

Kevin

Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio

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