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App doesn't render

New Here ,
Jun 28, 2024 Jun 28, 2024

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Rush app render doesn't work stuck at 0% forever. I padi for the premium, uninstalled and reinstalled still doesn't render. My work depends on this and its been several days i couldn't render videos 

DEVICE - GOOGLE PIXEL 7 PRO

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Export , Freeze or hang

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correct answers 1 Pinned Reply

Adobe Employee , Jul 09, 2024 Jul 09, 2024

Hi @Sant-Amar D.38324604xxru,

Thanks for the note. I suspect your issue might be an unsupported device or the media you are editing with. The newer phones seem to have problems related to system requirements and supported formats. You might try shooting with a lower-quality format, like H.264 at 8-bit 4:2:0 instead of HEVC 10-bit 4:2:2. I hope the advice helps.

 

Sorry for the frustration!

 

Thanks,
Kevin

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Adobe Employee ,
Jul 09, 2024 Jul 09, 2024

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Hi @Sant-Amar D.38324604xxru,

Thanks for the note. I suspect your issue might be an unsupported device or the media you are editing with. The newer phones seem to have problems related to system requirements and supported formats. You might try shooting with a lower-quality format, like H.264 at 8-bit 4:2:0 instead of HEVC 10-bit 4:2:2. I hope the advice helps.

 

Sorry for the frustration!

 

Thanks,
Kevin

Kevin Monahan - Sr. Community & Engagement Strategist ā€“ Pro Video and Audio

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