App keeps crashing unable to download work

[ana_6896]

I used to love Rush but lately the app keeps crashing and it is so frustrating! While I was working the app kept crashing but naively I kept working nonstop for days and many all nighters without sleep only for the end not letting me download my work!!!! I have cried out of frustration many times. I tried starting again from scratch on my ipad for many hours only to have the same problem and doesn't want to download and save my work and it crashes or freezes. Needless to say, I am paying for the subscription only to be having this problem and wasting my money and time is so frustrating!! I put my faith and time on Adobe thinking it was the best. Now I think I should've gone and used any other crappy app. Now I am losing all my work, hours, sleep, time, money, and the deadline I had, and a great opportunity that I was going to have with my work. I will not continue to pay for a crashing useless app. May I add that I logged out, deleted space on both the phone and ipad and even made my work shorter and it is still no use. I am extremely furious!

[ana_6896]

I forgot to mention I am using iOS 18.6.2 on phone and on ipad. 

[Kevin-Monahan]

Hi Ana,

I read your note. Not sure what your exact issue is. What kind of media are you using? How long is the program? Has the iPad ever worked to export a video before? It would be good to get a bit more info from you. Sorry for the frustration.

Thanks,
Kevin