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App keeps crashing

New Here ,
Jan 09, 2024 Jan 09, 2024

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The mobile app keeps crashing and my video playback is choppy. It's basically unusable. 

TOPICS
Crash , Freeze or hang , Mobile version , Performance , Preview

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correct answers 1 Pinned Reply

Adobe Employee , Jan 09, 2024 Jan 09, 2024

Hi @julia26175758hq2d,

I read your message. Are you on a computer or a mobile device? If the latter, try updating Rush. It has helped a lot of others experiencing the same problem. Please let us know how that goes. If it doesn't help, please provide more info about your system and media. I hope we can help you!

 

Thanks,
Kevin

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Adobe Employee ,
Jan 09, 2024 Jan 09, 2024

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Hi @julia26175758hq2d,

I read your message. Are you on a computer or a mobile device? If the latter, try updating Rush. It has helped a lot of others experiencing the same problem. Please let us know how that goes. If it doesn't help, please provide more info about your system and media. I hope we can help you!

 

Thanks,
Kevin

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New Here ,
Jan 09, 2024 Jan 09, 2024

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LATEST
I’m on my mobile device, and sadly im using the latest, most updated
version of Rush on my iPhone 14 Pro. I don’t have this problem on my
Desktop.

I deleted and redownloaded the app and it took 30 minutes to download. Not
sure what’s going on but it’s incredibly buggy and impossible to use
--
(514) 915 - 0131
Find me on Instagram - @julialouise31
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