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1

App Keeps Crashing!

New Here ,
Sep 19, 2024 Sep 19, 2024

This app has crashed 6 times in 20 minutes. I cant get anything done! I have an iphone 15 pro with over 500GB. Ive used Splice for years and only switched because I already subscribe to Adobe and Splice is charging me for everything. 

There is no excuse for this product to work worse than Splice and Capcut.

 

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Performance
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correct answers 1 Pinned Reply

Adobe Employee , Sep 19, 2024 Sep 19, 2024

Hey there, @haylier22214980,

I read your issue. That doesn't sound very good! We are having difficulty reproducing that issue here. What kind of footage are you editing? Is it shot on the iPhone? Is it HDR? Rush doesn't support HDR footage yet if that is the case. Sorry about that. Do you have any other details about your timeline and workflow? Let the community know.

 

Thanks,
Kevin

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Adobe Employee ,
Sep 19, 2024 Sep 19, 2024
LATEST

Hey there, @haylier22214980,

I read your issue. That doesn't sound very good! We are having difficulty reproducing that issue here. What kind of footage are you editing? Is it shot on the iPhone? Is it HDR? Rush doesn't support HDR footage yet if that is the case. Sorry about that. Do you have any other details about your timeline and workflow? Let the community know.

 

Thanks,
Kevin

Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio
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