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App kept crashing. Then projects were lost.

New Here ,
Jan 06, 2024 Jan 06, 2024

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I've been using Adobe premiere rush for quite a while. I took some time away and I purchased again today I tried to create a edited video which took me a few hours, and then it would not let me export it so I refreshed my app and restarted my computer, and when I came back, several of my old videos were gone. I can't find any support on how to retrieve them and I just paid to renew my subscription and lost that money also. Can anybody help me this is important to me   

TOPICS
Cloud sync , Crash , Export , Freeze or hang , Mobile version , Performance

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correct answers 1 Pinned Reply

Adobe Employee , Jan 10, 2024 Jan 10, 2024

Hi 

Angelo34636834nm1h!
Sorry about the crash. Do you see any error codes or messages when exporting? Is your project synced to Creative Cloud? Could you also check this article for more information? https://adobe.ly/3vp2xvY.
 
Let us know.
Thanks
KR

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Adobe Employee ,
Jan 10, 2024 Jan 10, 2024

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Hi 

Angelo34636834nm1h!
Sorry about the crash. Do you see any error codes or messages when exporting? Is your project synced to Creative Cloud? Could you also check this article for more information? https://adobe.ly/3vp2xvY.
 
Let us know.
Thanks
KR

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