Update the app: Make sure you have the latest version of Premiere Rush installed. You can check for updates in the Creative Cloud desktop app.
Clear cache: Clearing the cache can help resolve issues with the app. To do this, close the project. From the Home Screen, go to Preferences (Windows) or Settings (macOS) > Preferences. Click on the Manage Cache button and click "Delete all cache files". Click OK.
Reinstall the app: If the issue persists, try uninstalling and reinstalling Premiere Rush.
Contact support: If none of the above steps work, please contact Adobe support for further assistance. You can find contact information on the Adobe website. Click the chat pod in the lower-right corner. Ask the agent to connect you to the "video queue."
We hope these steps help resolve the issue and you can start using Premiere Rush without any problems. Let us know if you have any further questions or concerns.