Audio drops out whilst editing

[Ruari38904822ahl6]

Does anyone know why the audio drops out when you edit on Rush? It will work for several seconds and then go silent unless you stop the playhead but after you start again, the same problem repeats. Is there a solution to this by any chance? Thanks very much everyone.

[Kevin-Monahan]

Hi @Ruari38904822ahl6,

May we have more info about your system and media?

Thanks,

Kevin

[Ruari38904822ahl6]

Hi Kevin,

Sure - sorry I didn't provide this originally. 

I'm using a Samsung A52S and it's the free version of Adobe Rush. The timeline image also disappears after about the first minute of the timeline, showing only a grey bar across the screen. 

Closing and reopening only moves the audio drop to a different time, but once it starts, it will continue to drop out after several seconds of playback in the editor. If you stop the playhead at that point, roll it back several frames and start playing, the sound comes back, but only for those first few seconds, so it makes editing a pretty tedious process.

Hope that helps and gets us closer to some sort of fix 👍

Thanks for the reply,

Ruari. 

[Kevin-Monahan]

Hi,

I don't think that phone is officially supported. What about the footage? Is it HD, 4K, or 8K? Is it H.264 or HEVC? Is it HDR or SDR?

Thanks,
Kevin

[Ruari38904822ahl6]

Hi Kevin,

It's simply the phone's standard shoot settings: landscape HD30.

If it's not supported, there's not much point continuing, so if that is the case, thanks for your time up until now, and I'll switch to a supported app for the phone.

Thanks again.

[Kevin-Monahan]

Hmm. That should work even on a newer phone. If you can message me with a URL to a sample file, I can take it to the product team.

Thanks,
Kevin