Black Screen On Playback in Premiere Rush

[mandieg33074556]

I have an NVIDIA driver card and it is up to date. When I try to play back  my video in Rush, the screen is black but you can hear audio. You can see the thumbnail preview clips below the black screen, but there is no video playback happening.

-Cache has been cleared

-drivers are up to date and are capable of handling video

title edited by mod

[Steve Grisetti]

What device and operating system are your running Rush on?

What device did you capture the video with and what resolution and format is it?

[mandieg33074556]

Video captured and Rush is being run on an HP Pavilion Gaming Laptop 15 with AMD Ryzen processor. 

Windows 10 OS

Video Capture: Fortnite gaming on laptop with the windows video capture system

Video format: mp4

Frame: 1600 x 900

[WPS]

I have the exact same problem. Would love an answer.

I'm on a Windows 10 with Nvidia Geforce RTX 2060 all drivers and Os up-to-date. My video is 2.7k filmed with a DJI Mavic Mini drone and is saved in MP4 format.

[Kartika Rawat]

Hi Gillhouse3!

Thank you for reaching out. I can see that you're getting playback issue in Premiere Rush.

• Did you try with other files too?
• What is the version of  GPU driver installed in your device?

You may try this step and see if it works.

Open the Rush project > Go to View > Enable Use Optimized Clips.

Looking forward to your response.

Thanks,

Kartika

[mandieg33074556]

Other files look worse. Thumb nails come up as red screen. Playback is red screen.  Use Optimized Clips was enabled. 

Driver version 441.87 Release date 1-6-2020

[mandieg33074556]

Ok I tried playing with a few settings. Videos recorded on the PC with a screen capture HAVE to be viewed with View > Preveiw Quality > High. Optimized Clips on or off made no difference. 

The previews coming up Red were all recorded on an iPhone. All work fine when used on a mobile version of the software on a phone but the phone recorded video used on the PC for preview is red.

[caroline_edits]

Hey there!

Is it a red screen, or a red screen with an "!" icon in the middle of it? The exclamation point means that there's an issue accessing your cloud-synced footage. This occurs when people start the project on one device but something went awry in the middle of the media sync! You can use your CC app to navigate to the sync folder and see which media is still missing. 

Hope this helps you track your missing media down! If it's a solid red screen, I'll have to report that as a bug to the team. Let me know and I'll get on it. 

Caroline

[Maddietwicks]

Why is rush accessing cloud footage when the assets are on the harddrive? that literally makes no sense and doesnt optimize anything,. If there is a cloud probably then theres a video problem. Not a very good system in my opinion. I also am having a ton of issues with adobe rush using a windows machine. Poor playback. Constant stuttering. Black screens. Crashing. Not synching. The list goes on. I know this is suppose to be a simple app, but its very very unstable..

[BulldogXL]

I agree.  I've just started encourntering this exact same issue and of course went back through the forums to find a solution.   It's astounding that Adobe doesn't have this fixed, and the issue had been reported well over a year ago.  Get your head in the game, Adobe!  You charge a premium price, but deliver sub-par support.  It also amazes me that this is a bug that affects a CORE FEATURE of the sotware, the ability to playback video -- not some obscure function or filter -- but it's gotten little attention.  CORE.

[Joseph292895395ec5 · Accepted solution]

Dont know how relevant this thread still is but I figured it out! Edit>Preferences and make sure 'Pre-render Sequences for playback' is checked on!

[Ashley32833899biz9]

I tried the Edit>Preferences - check "Pre.render Sequences for playback" and still have the issue. 

I am thinking it is because the accounts we are using are not connected to the cloud, from other articles I have read on this issue. I need to speak with our IT guy to figure it out.

I teach Graphic Design and Video Production and we are learning the software for the first time this year. I am struggling to move on without resolving this issue. My students are losing motivation to work when they cannot see the results. (its not all students just some students)

[Kevin-Monahan]

Hi @Ashley32833899biz9,

Sorry about that. You might need direct assistance with that issue. Chat with our agents directly here: https://helpx.adobe.com/contact.html

Ask for the video queue.

Thanks,
Kevin