Black ? ... why? 😳 ... can not find projects or download 🤔

[Haraldr]

[Kevin-Monahan]

Hi @Haraldr,

I read your post. Thanks for the screenshot. I am not sure why this happens. It may be that you began these projects on a different device and had them synced with Creative Cloud. Then, sync was removed in February 2024. If your projects were not backed up on that device, you'd lose the projects.

I've also seen issues like this when using cloud file backup services like Dropbox and iCloud. Could that be the issue? Let the community know.

Sorry for the problem. I hope we can help you get your projects back somehow.

Thanks,
Kevin