Blue screens on some videos in Premiere Rush

[Alyson265430789k4r]

Hello! I'm hoping someone can help me with this problem I'm having in Adobe Premiere Rush. I'm working on a video compilation right now, and some of the videos I've uploaded are just showing a blue screen (however, the audio still works).  These are all videos which I have transferred from my Google Pixel phone - some are working fine, and others are showing this blue screen.  Has anyone come across this before, and if so - how can I fix this? Thank you!

[Kartika Rawat]

Hi there!

Sorry about that. Which device are you using for Premiere Rush? Are you getting this issue with a specific project? 

What type of effects do you have in your project?

Let us know.

Thanks,

Kartika

[Sarah35107176hzd3]

I am having the very same issue across both my devices laptop Acer Nitro 5 Nvidia Geforce RTX 3050

[Kevin-Monahan]

Hi @Sarah35107176hzd3,

Thanks for the message. Try updating your GPU driver. You can download it from the NVIDIA site here. Let me know if you need assistance with that. Does it work better now? Looking forward to hearing back from you. Take care.

Thanks,
Kevin

[E P G is M E]

Hi there! I was previously editing the video fine and without issue. I exported and the original video I updated, a .mov file, was coming out black. I went back into the export settings and played around with the few file formats and options I was presented and now my .mov file and any .mov file I upload are just blue screens.

What caused this? How can I fix it?