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bought the subscription on ipad but it dosnt work on mac.

Community Beginner ,
Jun 30, 2023 Jun 30, 2023

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hi

i bought the subscription on ipad but it dosnt work on mac. i have checked my adobe creative plans and i have active plans. but as soon as i want to use premium features on rush on mac it tells me to buy rush.

 

i have already signed out many times.

 

what shoukd i do? 

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correct answers 1 Pinned Reply

Adobe Employee , Jun 30, 2023 Jun 30, 2023

Hi,

I read your reply. I don't think there is a plan that costs $5.00. Adobe Express is $9.99. Very odd! Can you point me to the web page where you bought the plan and show us a screenshot? For a genuine subscription, you should be getting it from here: https://www.adobe.com/products/premiere-rush.html

 

Otherwise, you may not have a subscription that works correctly.

 

Thanks,
Kevin

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Adobe Employee ,
Jun 30, 2023 Jun 30, 2023

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Which plan did you purchase, @AmirAbbas30813278bpog? Let us know.

 

Thanks,
Kevin

Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio

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Community Beginner ,
Jun 30, 2023 Jun 30, 2023

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I bought the monthly plan for 5 dollars. Its active for about 15 days

 

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Adobe Employee ,
Jun 30, 2023 Jun 30, 2023

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Hi,

I read your reply. I don't think there is a plan that costs $5.00. Adobe Express is $9.99. Very odd! Can you point me to the web page where you bought the plan and show us a screenshot? For a genuine subscription, you should be getting it from here: https://www.adobe.com/products/premiere-rush.html

 

Otherwise, you may not have a subscription that works correctly.

 

Thanks,
Kevin

Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio

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Community Beginner ,
Jun 30, 2023 Jun 30, 2023

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Here it is. It works fine on my iphone 

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Community Beginner ,
Jun 30, 2023 Jun 30, 2023

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I bought on my ipad from app store

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