• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
3

Can not access export preferences and can not find export files

Community Beginner ,
Sep 14, 2023 Sep 14, 2023

Copy link to clipboard

Copied

Hello, in my Premiere Rush App (version 2.7 (1) on iPad I can not set any preferences for export because the whole options pannel won‘t show. I can not choos the location for the video or any other settings. When I export the project it is nowhere to be found - not on my iPad nor in the Creative Cloud. The only thing I can do is share it on social media. I have searched all the tutorials, but they are all datet in 2022, and there are settings in the „share“ menu that do not appear in my version.

 

Can you help me

Thanx!

TOPICS
Export , Feature request , Mobile version , Storage

Views

131

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Pinned Reply

Adobe Employee , Sep 14, 2023 Sep 14, 2023

Hi @Silvia32291240ibwc,

Thanks for the note. Exports are sent to the Camera Roll by default. Can you check your Camera Roll? For more advanced export options, you can use the desktop version of the app. I hope the advice helps.

 

Thanks,
Kevin

Votes

Translate

Translate
Adobe Employee ,
Sep 14, 2023 Sep 14, 2023

Copy link to clipboard

Copied

Hi @Silvia32291240ibwc,

Thanks for the note. Exports are sent to the Camera Roll by default. Can you check your Camera Roll? For more advanced export options, you can use the desktop version of the app. I hope the advice helps.

 

Thanks,
Kevin

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Sep 17, 2023 Sep 17, 2023

Copy link to clipboard

Copied

Thanks for your reply! I can't find any new exports in my camera roll. The message after the export is "saved in recordings". But I can't find any folder with that name in the cloud, the app or on my iPad. And the adobe rush work file is found only in the app in the library (home symbol). The only files I can find outside of the app are the synchronised files of the original raw videos. 

 

Did I unterstand correctly, that all the export options are available only on the desesktop version? That would be bad, because I work on iPad only. I can't share the exports of my drafts privately with my client, I can't even name the exports. Is that meant to be that way?

 

Thanks!

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Sep 17, 2023 Sep 17, 2023

Copy link to clipboard

Copied

 

 

 

This is a skreenshot of what you see when choosing the Share menu - no settings at all. only share options for social media...Adobe Rush skreenshot.png

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Sep 17, 2023 Sep 17, 2023

Copy link to clipboard

Copied

Hi,

Strange. Your screen looks different than mine. I have access to Quality Settings with other presets available.

iPad is a mobile device. After export, one would share video files to other devices like any other file. Social media sites are available for upload after an export.

 

A desktop computer has more options for exports: attached storage, network storage, etc.

 

Hope the community can assist you. You can also contact Adobe assisted support here: https://helpx.adobe.com/contact.html

 

Thanks,

Kevin

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Sep 19, 2023 Sep 19, 2023

Copy link to clipboard

Copied

Thank you again. I tried reaching out to an agent, but since I'm not located in the US, I'm afraid it's going to be hard to connect...

Here is another skreenshot of my "Share" sektion before the export. There is a note above the video thumbnail that says: "The video will be exported to the "recordings" file on your device". But as I said, there is no such folder on my device and I can't find any way to change this default location.

 

Adobe Premiere Rush on iPad.png

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Sep 19, 2023 Sep 19, 2023

Copy link to clipboard

Copied

LATEST

Hi,

Sorry for the problem. Please try contacting our agents again and ask for the "video queue." We also have agents in Europe that speak your language, just make that request in the chat pod at the lower right: https://helpx.adobe.com/contact.html

 

I hope that helps.

 

Thanks,
Kevin

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines