Can't access video nor audio files on macOS

[gerikp]

Just recently had to switch laptops and was poking around in Rush looking at a different problem and discovered that I can't access any video or audio files via the Rush Media Browser. Only images show up. I can't even access the sample media, it's just showing "No files to show".

My specs are macOS Mojave 10.14.4 (Just updated)

Macbook Pro (15-inch, 2018)

Adobe Rush v1.0.4 (Build 2)

I uninstalled Rush and installed it again. And I've signed out of Creative Cloud and signed back in.

My next step is to see what happens if I turn off Trend Micro Security Agent which our IT department installed. I need them to figure that out I think they locked it down. Anyone else having problems with Rush and an antivirus program?

[gerikp]

One more thing... I just created a new Rush Project on my iPhone with a video file and then synced it with CC. When it showed up in Rush on my Macbook the video file was there. I just can't find or add any video or audio files from the laptop.

[cmgap · Accepted solution]

What setting is the sort on? Look at the  filter at the bottom of the project asset bin.

[gerikp]

Genius! Don't know how I missed that one. I've never used it to sort the media. So what a surprise. Thanks!

[cmgap]

Glad that was the issue. Happy Rush'ing