Can't download new titles

Report · May 03, 2020

Hi,

I am using the mobile version of Premiere Rush. When I go to download a new title style it constantly comes up with an error message. "We had trouble downloading this title. Please try again".

Is there a known fix?

Thanks,
Swithun

Report · May 05, 2020

Hi Swithun,

Welcome to the Rush community. We would need more info to troubleshoot.

Which version of Premiere Rush are you using? https://community.adobe.com/t5/premiere-rush/finding-the-premiere-rush-version-number/m-p/4788185
Does it happen with a specific Title? If yes, can you name it?
Which device are you using?
Could you confirm if you're signed in to your Creative Cloud account?

Looking forward to your response.

Thank you,

Kartika

Report · Sep 13, 2020

I'm having the same issue:

Which version of Premiere Rush are you using? Adobe rush for Samsung 1.2.21.3203
Does it happen with a specific Title? If yes, can you name it? All titles in 'More Titles'
Which device are you using? Samsung Note 20
Could you confirm if you're signed in to your Creative Cloud account? Yes, signed in