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Hey all, I'm trying to download Premiere Rush CC, but it keeps saying I need to update my OS. But I'm up to date, have updated the OS a few times, made some extra room on the hard drive.
Quad core, 16 GB of RAM, 64 bit, and v. 1803 on Windows (screen shot below). I read another thread where someone restarted Windows and it worked fine, but I'm tried that a few times, still a no go.
Any ideas?
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When you say "signing out/in the creative cloud account" do you mean in the browser, or a desktop client?
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In the desktop app, please!
Also, I'm seeing a little bit of confusion here. I see that you installed your OS on 5/20/2018, and I know that a new update came out in October, as seen here: https://support.microsoft.com/en-us/help/4028685/windows-10-get-the-update
But I understand you've updated your OS a few times! I believe this is where the miscommunication is happening. Maybe the automatic "Check for Updates" feature is failing you. Here's a link on how to manually update your OS: Manually Check and Install Windows Updates - Help Centre
I hope this is helpful!
-Caroline
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Thanks Caroline, that's helpful. I'll check those when I get home. I'm not positive that my desktop app is working correctly, at least that's my gut instinct. I'll check that first and get back to you.