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2

Can’t edit videos from iPhone 16 pro

New Here ,
Apr 26, 2025 Apr 26, 2025

Unable to edit my videos in Premier Rush. Getting error as - Media is not supported. 
I was using 14pro and just changed to 16pro when I started getting the error. File format is identical to what it was in 14pro. 
EXIF below - 

Apple iPhone 16 Pro

Telephoto Camera — 120 mm £2.8 1080p • 1080 × 1920 • 26.5 MB • C

60 FPS

Adjust

HEVC

Dolby Vision

00:08

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correct answers 1 Correct answer

Adobe Employee , Apr 29, 2025 Apr 29, 2025

Hi,

Turn off spatial audio in camera settings. Then, it should work.

 

Thanks,
Kevin

 

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Adobe Employee ,
Apr 29, 2025 Apr 29, 2025
LATEST

Hi,

Turn off spatial audio in camera settings. Then, it should work.

 

Thanks,
Kevin

 

Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio
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