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Can't Export

New Here ,
Dec 30, 2024 Dec 30, 2024

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I can't Export any videos from the Rush app. I have a new phone, so I've just downloaded the app on it, unable to Export any files I've edited. I just get an error message and to try again. But I've been trying all day, I even un-installed and re-installed and re-edited the video, still not working.

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Crash , Export , Mobile version

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correct answers 1 Pinned Reply

Adobe Employee , Dec 31, 2024 Dec 31, 2024

Hi Te Ana273089009rnn!

Sorry about the issue. Could you try the following steps?

 

  • Storage Space: Verify that your device has enough available storage to complete the export.
  • Export in Different Settings: Try exporting the video in a different resolution or format to see if that helps.
  • Reboot: Restart your phone and attempt the export again.

Let us know how it goes.

Thanks,

 

KR

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Adobe Employee ,
Dec 31, 2024 Dec 31, 2024

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Hi Te Ana273089009rnn!

Sorry about the issue. Could you try the following steps?

 

  • Storage Space: Verify that your device has enough available storage to complete the export.
  • Export in Different Settings: Try exporting the video in a different resolution or format to see if that helps.
  • Reboot: Restart your phone and attempt the export again.

Let us know how it goes.

Thanks,

 

KR

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New Here ,
Jan 10, 2025 Jan 10, 2025

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Hello,

 

No it didn't work 

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