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Can’t import some of the pictures from the same batch on premier rush

New Here ,
May 15, 2024 May 15, 2024

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Can’t import some of the pictures from the same batch on premier rush On my iphone. Any suggestions? 
thanks

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Error or problem , Import , Mobile version

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correct answers 1 Pinned Reply

Adobe Employee , May 15, 2024 May 15, 2024

Hi @k374109533gyz,

I read your message. Are these photos in HEIC format? If so, try importing the images into Apple Preview and exporting them as PNG or JPG files. That should help. Let us know what happens once you try this.

 

Thanks,
Kevin

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Adobe Employee ,
May 15, 2024 May 15, 2024

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Hi @k374109533gyz,

I read your message. Are these photos in HEIC format? If so, try importing the images into Apple Preview and exporting them as PNG or JPG files. That should help. Let us know what happens once you try this.

 

Thanks,
Kevin

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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