• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Can't open my file in Premiere Rush

New Here ,
Nov 10, 2021 Nov 10, 2021

Copy link to clipboard

Copied

I have duplicate one of my video to work on an other version, and still keep the old one.
Since I have done this, I can't open both of my videos... 


When I am clicking on it, it opens a screen completly grey, or return me instantly back on the main page. 

I have worked so much on the first one, and now I can't access it.

In the Creative Cloud, I have en error message telling me " This Cloud Document is not accessible for now"... 
Can I have some help with this please! 

TOPICS
Crash , Error or problem

Views

144

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Nov 17, 2021 Nov 17, 2021

Copy link to clipboard

Copied

Hi Sandrine5C2F!

Sorry about the problem. Which device are you using? Are there any error codes or messages? 

Have you already tried signing out and back into your Creative Cloud?

 

Let us know.

Thanks,

Kartika

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Nov 22, 2021 Nov 22, 2021

Copy link to clipboard

Copied

LATEST

Hi, 

 

yes, there is an error code, which is : this cloud document is not accessible for now". 

I did try to log in and out from my app, and it is still not responding! 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines