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Can‘t seperate audiotrack from video

Community Beginner ,
Feb 03, 2021 Feb 03, 2021

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Thats my problem

 

I'm using Premiere Rush on my iPad Pro 4th Gen. - iPadOS 14.3

Premiere Rush Version: 1.5.48

 

When I'm holding my finger on the videopart I am seeing this:

 

F0A88567-DAB5-448A-86DA-791C174E94FC.jpeg

I do not know why it is greyed out.

Normally I am recording with two different audiotracks and when I'm importing the video in Pro I also have two - but in Rush only one, where both tracks are connected. Maybe the connection of the tracks is the problem?

Sorry for my bad english - I hope you guys can help me solving this problem

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Error or problem , Feature request , How to , Mobile version

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correct answers 1 Correct answer

Adobe Employee , Feb 04, 2021 Feb 04, 2021

Hi Gabrial,

 

Sorry for the confusion. I'm assuming this is happening because your clips have multi-channel audio. Rush only supports separating mono and stereo audio. 

 

Can you confirm that's the case?

Thanks! 

 

Peter 

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Community Expert ,
Feb 03, 2021 Feb 03, 2021

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Hi there...  The only things I can think of are:

  1. Are you sure you've selected the media you want to split? (It's easy to accidentally tap on a nearby track and lose the focused/intended selection.)
  2. Are you sure the media you selected is a VIDEO track that has audio? The clip will automatically be greyed out if it is actually an image and not a video...

 

Hope this helps!

Hope this helps!
Make sure to press "✔ Correct Answer" on this post if this answers your question. Happy Creating!
Anissa • @anissat

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Community Beginner ,
Feb 03, 2021 Feb 03, 2021

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Hey, thanks gir the respons 🙂

 

Yes, Im sure I selected the right media. The only one I imported was the Video.

Maybe some issues with .mp4 files? I tried a video with just one audiotrack - same result. Cant split it 😕

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Community Expert ,
Feb 04, 2021 Feb 04, 2021

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Usually when we come across these kinds of issues, we'll next try repeating the issue with different content. Do you have another clip you could import and test?

 

Would you be able to screencapture or use another device to record your process? Unfortunately, beyond what you've already stated, I feel like we don't have all the right details to make a determination...

Hope this helps!
Make sure to press "✔ Correct Answer" on this post if this answers your question. Happy Creating!
Anissa • @anissat

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Community Beginner ,
Feb 04, 2021 Feb 04, 2021

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Yes

I tried it on my PC with Win 10. Same issue but on my PC there is no area which says something like "seperate audio"...I have just these options:

 

Gabriel5C8F_0-1612450794410.png

 

On my iPad Pro I can see the following:

IMG_0091.PNG

 

So I have two videos, one with 1 audiotrack und the other one with 2 audiotracks and no one can be seperated. Neither on my PC, nor on my iPad. When I'm using Premiere Pro on my PC I have no issues. Both videos are .mp4 files. 

 

Let me know if you need more information. 🙂

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Adobe Employee ,
Feb 04, 2021 Feb 04, 2021

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Hi Gabrial,

 

Sorry for the confusion. I'm assuming this is happening because your clips have multi-channel audio. Rush only supports separating mono and stereo audio. 

 

Can you confirm that's the case?

Thanks! 

 

Peter 

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Community Beginner ,
Feb 04, 2021 Feb 04, 2021

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Hi Peter,

 

"Channel" was my missing word. xD

One of my Video have just one Audio-Channel and didnt work as well. 😕

 

 

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Adobe Employee ,
Feb 05, 2021 Feb 05, 2021

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If you're able, can you send me that file so I can test it? I'm not able to reproduce the issues with my one audio channel clip. 

 

Cheers!

 

Peter 

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Community Beginner ,
Feb 05, 2021 Feb 05, 2021

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Oh my god...you were totally right. 

I used a video which I exported with Premiere Pro earlier and with that media I could seperate the audio from the video part. In the exported media was just a Mono-Channel. 

I thought my other videofile, which I used, had just a mono-channel as well but there was a second channel in fact, which was just completly muted. 

 

So...yes. if there is a second channel Rush cant handle or seperate it.

 

Thanks for your help guys!

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