Cant see my projects and can’t add media and create a new project

[pijer hujer]

Hello,

It started with the video track not showing in my projects — only the audio track was visible, with a black screen. Now all my projects are gone.

I saw the message “Are your projects missing? Connect to Wi-Fi or enable the option ‘Allow sync over mobile network’ in the settings.”

I’ve done that, but I still don’t see my projects. I’m also unable to add new media or create a new project — the “Create” button remains inactive.

Could you please help me solve this issue? Thank you very much!

[pijer hujer]

Iphone 15 pro max

rush version 2.10(1)

[Kevin-Monahan · Accepted solution]

Hi @pijer hujer,

It sounds like you are having a few different problems.

If you have missing projects and they were formerly on Creative Cloud and not backed up to you mobile device, these projects might now be gone because Creative Cloud Sync was removed around a year ago for most people and more recently from educational facilities and enterprises. Sorry about that.

The "Connect to Wi-fi" issue can be ignored. It is a bug leftover from the removal of the thing I was just talking about; Creative Cloud sync.

If you can't start a new project, I think I know why. Are you from the Czech Republic? This is a bug that Czech users are experiencing. If you are on iOS, as a workaround, please download Project Violet from the App store and see if that mobile video editing app might assist you while the team is dealing with this issue.

Sorry for all the trouble.

Thanks,
Kevin