I can see that this is your first post here, so you may not realize that this a user-to-user forum. Adobe staff may reply on occasion, though.
Either way, if you'd like help from the community, you might want to provide some additional details such as
- Which device and operating system are you using?
- Are you trying to access your Premier Rush project or your rendered video?
- What steps did you take?
- What happened when you took those steps?
If you'd like to reach Adobe's support, you can try clicking on the Start Now link under Contact Us here: