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connectivity issue

New Here ,
Oct 31, 2018 Oct 31, 2018

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Hi there,

whenever I'm out of my house i can never open premier rush as it says there is a connectivity issue.  I have tried restarting and using the cleaner tool but the result is still the same . Please can you provide any further assistance.

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Adobe Employee ,
Oct 31, 2018 Oct 31, 2018

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Hi YanC!

I have a couple of questions that can help me find a solution to your connectivity issues. Are you using Rush on a laptop or a smartphone? What system version is your device updated to? For example, my iPhone is updated to iOS version 12.01.1 and my MacBook is updated to macOS 10.14.1.

Let me know! I'm happy to help.

-Caroline

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