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Consistently not responding

Community Beginner ,
Aug 20, 2023 Aug 20, 2023

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Rush keeps freezing and becoming unresponsive as it has started not loading videos and instead is just a blank black screen. It's beyond annoying for something I pay a monthly subscription for.

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Crash , Desktop version , Error or problem , Freeze or hang , Performance

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correct answers 1 Pinned Reply

Adobe Employee , Aug 25, 2023 Aug 25, 2023

Hi @Elizabeth31781228ep7g,

Thanks for the note. It's clear that you're still having trouble. Apologies for that! Can you give me details about the computer (CPU, GPU, RAM, HD) or device (which iPhone, iPad, or Android device) you are using? What kind of footage is it? Was it shot with a mobile device? Is it HD or 4K? More info would help.

 

Thanks,
Kevin

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New Here ,
Aug 20, 2023 Aug 20, 2023

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I'm having the exact issue. Brand new computer with an extremely good set up. My magix editing software was above and beyond better than this and it was SLOOOW. Probably going to move to Pinnacle's software for my vids.

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Adobe Employee ,
Aug 21, 2023 Aug 21, 2023

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Hi @Elizabeth31781228ep7g, Hi @Joshua31785562mr1f,

I read your messages. It sounds like you are having trouble with the video files you are using and Rush. Can you let us know what kind of files these are, like, which camera shot them? Also give us info about your computer or mobile device so we can try and help you better.

 

Thanks,
Kevin

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New Here ,
Aug 21, 2023 Aug 21, 2023

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It was due to a corrupted video file. We discovered the project was hanging up in the same spot every time and once we deleted that particular clip it corrected the issue. 

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Adobe Employee ,
Aug 21, 2023 Aug 21, 2023

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Great to hear, @Joshua31785562mr1f!

 

Kevin

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Community Beginner ,
Aug 21, 2023 Aug 21, 2023

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That’s not quite our issue, we’re finding it doesn’t stop in any specific
spot. The whole program stops loading.

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Community Beginner ,
Aug 21, 2023 Aug 21, 2023

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Files don’t seem to be an issue. It was working perfectly fine today but
it’s a constant struggle to get the program to fully load and respond.

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Adobe Employee ,
Aug 25, 2023 Aug 25, 2023

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Hi @Elizabeth31781228ep7g,

Thanks for the note. It's clear that you're still having trouble. Apologies for that! Can you give me details about the computer (CPU, GPU, RAM, HD) or device (which iPhone, iPad, or Android device) you are using? What kind of footage is it? Was it shot with a mobile device? Is it HD or 4K? More info would help.

 

Thanks,
Kevin

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