Could i get some help on my project that says "Error, open production failed", when i try to open it

[mattframes]

When I open my project it says "Error, open production failed" and I am unable to open it regardless of my efforts, i have spent multiple hours working on this project and it is really upsetting to find all my work gone 😞

 

 

[Kartika Rawat]

Hi Matt! 

Sorry about the error. We can get this checked.

• Which device are you using?
• Does it happen with a specific project?
• What type of media files are you editing (codec/ format, frame rate, frame size)?
• Have you tried signing out and back into Premiere Rush?

Let us know.

Thanks,

Kartika