• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
2

Crash while working on mobile app

New Here ,
Jul 24, 2023 Jul 24, 2023

Copy link to clipboard

Copied

I am using Rush mobile app and on 4 occassions my videos have cut off at 20 minutes. The video stops playing at 20 minutes but the audio continues to the end.

TOPICS
Crash , Export , Freeze or hang

Views

67

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Pinned Reply

Adobe Employee , Jul 24, 2023 Jul 24, 2023

Hi @Alfred31268047ryqs,

Are these 4K videos? You may be at the limit of what's possible with your phone. Can you try exporting HD instead? What happens?

 

Thanks,
Kevin

Votes

Translate

Translate
Adobe Employee ,
Jul 24, 2023 Jul 24, 2023

Copy link to clipboard

Copied

Hi @Alfred31268047ryqs,

Are these 4K videos? You may be at the limit of what's possible with your phone. Can you try exporting HD instead? What happens?

 

Thanks,
Kevin

Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jul 24, 2023 Jul 24, 2023

Copy link to clipboard

Copied

LATEST
The videos are in HD, they are not in 4k.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines