Crashes

[Jason39052923xf0s]

My Rush app on my iphone just keeps crashing as I am trying to edit. Whats up? Its done it 30 times and counting. 

[Kevin-Monahan]

Hey @Jason39052923xf0s,

May we have more info about your system (or mobile device) and media? Let us know.

Thanks,
Kevin

[Jason39052923xf0s]

I have a brand new Iphone 15 Pro Max 256. The issue is, two days ago, I edited 7 different videos from 1:30 minutes to 3:30 minutes and all have been at lesat 1/1.6 gig in size and had zero issue and then today it was horrible. I ended up having to delete the app and lose all that I had worked on and even reuploading it... Boom, still kept doing it. So it had to be an Adobe thing. 

[Jason39052923xf0s]

Sorry, it also was doing doing the same thing on my new Galaxy 24 with the same size system as my Iphone

[Kevin-Monahan]

Thanks for the note. I pinged the product team about this issue. I hope to hear back soon.

Thanks,
Kevin

[zohra_sadaf]

I have the same problem with iPhone 15 pro max 256.even I reinstalled the App but still have the issue 

[Kevin-Monahan]

Which version of iOS, @zohra_sadaf and @Jason39052923xf0s?

Thanks,
Kevin

[Jason39052923xf0s]

17.6.1

[Kevin-Monahan]

Thanks, @Jason39052923xf0s. I will test it on my own iOS device shortly. I need to delete some video files on the phone to make space!

Cheers,
Kevin

[lifemediagroup]

I am gaving same problem on iphone 15 max pro. Continually crashing, sometimes i sm not even doing snything or just watching back. Very frustrating . 

[Kevin-Monahan]

I replied to your other post. I hope to get some sample media to test with.

Thanks,
Kevin