Exit
  • Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
  • 한국 커뮤니티
1

Crashing and loss of progress on premiere rush on ipad

New Here ,
Oct 17, 2023 Oct 17, 2023

Hello, I was working on a project in premiere rush today on my iPad Pro and I switched to another tab and when I switched back the app abruptly restarted and when I reopened it I had lost about five hours of work. I had been switching to other windows and tabs throughout the project and there had been no issue I checked my cloud files and there was no option to recover the lost version. This is incredibly frustrating. is there any way I can recover these files?

TOPICS
Crash
103
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Pinned Reply

Adobe Employee , Oct 19, 2023 Oct 19, 2023

Hi @Sebastien32992413kney,

I read your note. Sorry for the issue. Is this one of the newer iPad Pros? Let me know. Others are having trouble with this device, as well. Let me ask the product team about this.

 

Thanks,
Kevin

Translate
Adobe Employee ,
Oct 19, 2023 Oct 19, 2023
LATEST

Hi @Sebastien32992413kney,

I read your note. Sorry for the issue. Is this one of the newer iPad Pros? Let me know. Others are having trouble with this device, as well. Let me ask the product team about this.

 

Thanks,
Kevin

Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines