Crashing

[Samuja2]

I used to use this all the time to edit videos but the second i was importing 4k videos they looked choppy in app but were fine on export. But now i can't even do that. It crashes every second it gets. I might have to switch to capcut instead at this rate. Not to mention all videos will lag on mobile.

[Kevin-Monahan · Accepted solution]

Any info you can give about your computer/device and the media you are editing, @Samuja2? We'd love to help you with more info.

Thanks,
Kevin

[Samuja2]

Well i can open a video but 2-5 seconds later it crashes. All 4k videos
seem to lag significantly no matter the speed, even when i choose to export
in 1080p later. If not everything else works

[Samuja2]

1. I have a samsung 20 FE with more than enough storage to run any small 30 second edit. I was using rush to edit bit ended up using capcut, and found it even better and so did my client.

[Kevin-Monahan]

Very well, @Samuja2. Let us know if you need any further help, if you should ever need it, and good luck with your projects.

Thanks,

Kevin

[Samuja2]

Well if you can stop 4k videos from lagging, and from the mobile version to
stop crashing i might go back to using your services. But for now i sadly
cannot.

[Kevin-Monahan]

Hi @Samuja2,

I understand. It seems like you are describing a similar bug to this one: https://community.adobe.com/t5/premiere-rush-discussions/performance-last-update-ios-17-1-2-new-rush.... If you have time, please upvote and I'll continue to advocate for a fix. I'll certainly let the team know. Sorry about the hassle. Hope to see you again sometime in the not too distant future. 

Thank You,

Kevin