Crazy amount of crashing on IPad

[The_Decor]

What is going on with this app?? There's no cloud synch, and now the app won't even let me edit any of the 5 projects I have on it. I've updated the app, and my iPad, and it's only gotten worse. I can't even delete the app and reinstall since I'll loose the projects I have. I've made more room on the iPad, had only Rush open, and have restarted the iPad more than once. This shouldn't be this difficult, yet somehow I've had to and make a post like this. 

[Kevin-Monahan]

Hello @The_Decor,

Thanks for the post. I'm sorry for the issues. Were these projects begun earlier in the year before the sync was removed? What kind of footage is this? Which iPad? Are you crashing while working? What were you doing when you crashed? Or when you were exporting?

I hope the community can help.

Thanks,
Kevin

[The_Decor]

These projects were started after the removal of the synch. They're just mp4 files, and I'm using a an iPad Pro (5th gen) which I've updated to the latest software. The video is only like 13 min long, with an added layer of audio.. I started to notice it getting worse after I tried adding audio music (mp3) to it, which I've used in similar projects in the past, but it started slowing down and crashing when I would try to make edits. Images would load as black, and eventually crash under 3 min. At that point I removed the audio music file, and was when I tried updating everything. I even redownloaded the music file in case that was the main issue, and it only got worse, I would try to continue editing the project, and it would crash under those 3 min. Got frustrated and tried to export the files in the chance it somehow all got deleted, but the export won't even make it to 1% before it crashes again. That's when I opted to ask on this forum. Since I hadn't gotten a response or found anything online, I found the offload option on the settings, which did let me remove the app, keep the files, and be able to redownload the app. It worked for a few min, but started to slow down yet again till it crashed, tried exporting again, and would just crash again.
(On a side note, when I open the app, it shows a glimpse of past projects I had deleted thinking it needed space or something, and then quickly goes away before I can try to select it) 
Thanks for the response.

[Kevin-Monahan]

I'm going to take a guess and say that the .mp3 file might be the culprit, @The_Decor. I have seen certain .mp3 files wreak havoc in Rush and Premiere Pro. .mp3 is only a container, so the codec that is contained within it may be the thing causing damage. I would recommend testing with a .aif or .wav file that is uncompressed and see if you have better results.

If that's not the issue, we can keep troubleshooting. The engineers have not been able to replicate this issue yet. Hope I can help.

Thanks,
Kevin

[The_Decor]

If that's the case, than why have I been able to use the same mp3 files in past projects? I don't know what engineers need to do replicate the issue, but I've gone and removed the music mp3 file, and it still continues to crash. I tried exporting a seperate project that had no audio, and no music mp3, and it seemed to be working, but when i tried it again it gave me an "unable to export" message. Even after closing the app and reopening it, it wouldn't connect to the server and gave me the option to pay to upgrade so I can use features that I'm using..yet are actually paying for already monthly and are crashing indefinitely. This is very frustrating because these projects should've been finished by now, I've been paying for the same product even after discontinuing the synch, and now have no way to continue them, rather it keeps getting worse.

[Thaliya]

Hi, I'm having similar issues, there's no cloud synch and the app keep crushing. Restart the app and my phone hundreds times but still doesn't work. I'm sure that it isn't mp3 issue for you because I just use the voice over inside the Premier Rush, no uploaded audio and the app still crash anyway. My project is just making a timelapse video with my voice over, it shouldn't be that heavy. I hope Adobe's team fixes this quickly.

Good luck for your project! 😉

[Thaliya]

P.S.

I think the mobile version is the problem, I'm using iPhone 15 pro with the latest update and with 256GB of memory, so I think I have enough memory. Everytime I open the Rush, my phone gets very hot and slow.

[Kevin-Monahan]

OK, @Thaliya. Thanks for the feedback. I let the team know. They are testing things out on both Android and iOS. I hope we will see an update on how to address these export issues. I apologize on behalf of the Rush dev team.

Cheers,
Kevin

[Thaliya]

Hi Kevin,

Thank you for your reply.

In addition to the previous problem, I also hope that your team can find a way so that we can also fix the problem from the phone itself. I have a very old Macbook pro which is no longer compatible to open the Creative Cloud desktop app and my current laptop has not enough memory to install the desktop app. The crashing issue keep getting worse and I can't work at all, so I tried to contact the support and follow the instruction to fix it. The first step is to log out and log in from the desktop app which I can't, I tried to do it on mobile app but it doesn't change anything. My mobile phone is the only device that works well and up to date, but unfortunately I can't fix the problem from my phone.

So, please advice what I should do because it's almost a month that the problem becomes worst and I really need to export my projects and continue to work on the next projects.

Cheers,

Thaliya