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deleting sync video clips??

New Here ,
Feb 18, 2024 Feb 18, 2024

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I used to used the synch feature while it was available, but now I have a bunch of video clips stuck in cloud purgatory. I can see the files on assets.adobe home page, but not in synced files, or mobile creations (despite them being labeled that) or in the creative cloud app. If I try to open them from the home page it directs to the mobil creations folder and says cloud document unavailable and I can't find any way to delete them.

I downloaded rush back onto my phone and I'm able to use the clips, but as far as I can tell I cant delete them.

I also cant delete my previously synced projects from rush on my laptop. When I select delete from everywhere the project just gets grayed out. I've uninstalled and reinstalled sevral times.

My biggest issue is that these video files are using up 67.6GB of my 20BG I actually need for lightroom because I need to edit photos on multiple devices. 

TOPICS
Cloud sync , Desktop version , Error or problem , Mobile version , Storage

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correct answers 1 Correct answer

Adobe Employee , Feb 21, 2024 Feb 21, 2024

Hi there!

We appreciate you writing in. This is happening because Rush's sync services have been discontinued. You can create and build projects but can not sync them between the devices anymore. Here are more details: https://helpx.adobe.com/in/premiere-rush/kb/creative-cloud-files-end-of-life-for-premiere-rush.html#:~:text=Starting%20February%201%2C%202024%2C%20Creative,organizations%20before%20December%2011%2C%202023

 

Let us know if you have any questions.

Thanks,

Kartika

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Adobe Employee ,
Feb 21, 2024 Feb 21, 2024

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Hi there!

We appreciate you writing in. This is happening because Rush's sync services have been discontinued. You can create and build projects but can not sync them between the devices anymore. Here are more details: https://helpx.adobe.com/in/premiere-rush/kb/creative-cloud-files-end-of-life-for-premiere-rush.html#...

 

Let us know if you have any questions.

Thanks,

Kartika

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