Dodgy video transfer

Report · Mar 18, 2021

Hi.

I just downloaded Premiere Rush, but have been having some problems when I tranfer video files from my computer to the software. When I play the video on the timeline, the footage goes black for about half a second and I can't figure out why. Is it to do with the file I'm transfering? Does my bad internet connection play a part in this? Is it to do with the type of computer I'm using? Is it the software? I'm at a loss.

Report · Mar 22, 2021

Hi there!

Sorry for the trouble. Can you provide the following information?

What are your system specifications (OS, CPU, RAM, GPU)?
Which version of Premiere Rush are you using? https://community.adobe.com/t5/premiere-rush/finding-the-premiere-rush-version-number/m-p/4788185
What type of files are you editing (codec/ format, frame rate, frame size)? Which device did you use to capture the footage?

Let us know.

Thanks,

Kartika

Report · Mar 22, 2021

Hi. Thanks for getting back to me.

My system specifications is OS, I'm using premiere rush 1.5.54 (build 70),
the video file I'm trying to edit is an mp4 and I filmed it on my phone.

I hope this helps.

Report · Mar 23, 2021

Okay, I've been doing some research of my own and I think I've now got an
idea of what the problem is. For Premiere Rush, it's recommended that you
have an intel core i5, i7 or equivalent, whereas I have an i3. It also
requires over 8GB of hard-disk space, whereas I have 7.89GB available on my
RAM. Given these factors, that may explain why the software isn't working
properly.

Report · Mar 24, 2021

Oh, I see! You can refer to this article to get more information about Rush system requirements: https://helpx.adobe.com/premiere-rush/user-guide.html/premiere-rush/system-requirements.ug.html

Let us know if you have any questions,

Kartika