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Doesn’t open, small circle keeps spinning for hours

New Here ,
Feb 14, 2023 Feb 14, 2023

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Most of the times I try to open Rush on my ipad mini 6th gen or on my iphone 14 pro max i get a small blue circle spinning for hours. Rush doesn't meant to be a "rush" app. It is so frustrating. I pay a lot on adobe cc and I don't understand this kind of issues.

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Freeze or hang , Import , Mobile version

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correct answers 1 Correct answer

Community Expert , Feb 14, 2023 Feb 14, 2023

Are you on a strong WiFi network? You might also check that you're logged into the Creative Cloud Mobile App.

 

If you're still having trouble, you might contact Adobe's support (this is the user-to-user forum):

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Community Expert ,
Feb 14, 2023 Feb 14, 2023

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Are you on a strong WiFi network? You might also check that you're logged into the Creative Cloud Mobile App.

 

If you're still having trouble, you might contact Adobe's support (this is the user-to-user forum):

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New Here ,
Feb 22, 2023 Feb 22, 2023

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Thanks. I was at the beach and I was trying to edit a video that I have already downloaded to my ipad, so I don't think I need to use internet in that case. 
But since that day never happen again. I hope never will.

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Participant ,
May 28, 2023 May 28, 2023

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I'm having a similar problem on Premiere Rush on my iPhone.

I worked long editing a project, then tried exporting the video several times, in different formats, and each time, after the progress bar almost got to 100%, it would give error message saying unable to export.

 

I then thought to close/quit Rush, then restart, and see if that helped, so I began that process by clicking the home icon (thinking that would put it through the proper saving of the project, but when I clicked the home icon, it got stuck on rotating circle screen.

 

I left that blue circle spinning for the last 8 hours, and still no better.

 

The app won't allow me to click anything on it.

I have iOS 16.5.

 

I'm worried to just close/quit Rush and relaunch it, as I'm afraid I'll lose all my work.

What do I do?

 

Thanks!

Ted

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