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Doesn’t support Iphone Videos

New Here ,
Oct 25, 2023 Oct 25, 2023

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Whenever I try to import a video taken from my iphone (HEVC; .MOV), it only importa the sound and not the video. 
Hopefully, Adobe Rush can support this format in the future. 

TOPICS
Import , Mobile version , Performance

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correct answers 1 Correct answer

Adobe Employee , Oct 26, 2023 Oct 26, 2023

HIi @Eironenaj,

Try changing iPhone Camera settings to "Most Compatible." Those files should import for you.

 

Thanks,
Kevin

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correct answers 1 Pinned Reply

Adobe Employee , Oct 26, 2023 Oct 26, 2023

Hi Eironenaj!

Sorry to hear that. Which device are you using for Premiere Rush? You can check the Rush-supported formats: https://helpx.adobe.com/in/premiere-rush/help/import-footage.html

 

Let us know.

Thanks,

Kartika

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Adobe Employee ,
Oct 26, 2023 Oct 26, 2023

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Hi Eironenaj!

Sorry to hear that. Which device are you using for Premiere Rush? You can check the Rush-supported formats: https://helpx.adobe.com/in/premiere-rush/help/import-footage.html

 

Let us know.

Thanks,

Kartika

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Adobe Employee ,
Oct 26, 2023 Oct 26, 2023

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HIi @Eironenaj,

Try changing iPhone Camera settings to "Most Compatible." Those files should import for you.

 

Thanks,
Kevin

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New Here ,
Nov 02, 2023 Nov 02, 2023

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@Kartika Rawat I import it to my Mac.

@Kevin-Monahan Thank you! It's now importing the video as well. I changed Camera Format to "Most Compatible"

Thanks!

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Adobe Employee ,
Nov 02, 2023 Nov 02, 2023

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Great @Eironenaj! Thanks for reporting back.

 

Kevin

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