cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Exit
search
  • Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
  • 한국 커뮤니티
1
Upvote

Downloading new content

darrell1983
New Here ,
Jun 07, 2025 Jun 07, 2025

Can't download new videos it's saying not supported and want let me download my new content.

TOPICS
Error or problem , Import
54
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Pinned Reply

Kevin-Monahan Adobe Employee
Adobe Employee , Jun 09, 2025 Jun 09, 2025

Hi,

iPhone? Turn off spatial audio in Camera Settings. That is the thing most people are facing. New footage should work. Older footage would need to be transcoded in Handbrake or Shutter Encoder (if you do not have Media Encoder).

 

Cheers,
Kevin

 

Translate
replies 1 Reply 1
latest latest Jump to latest reply
Kevin-Monahan Adobe Employee
Adobe Employee ,
Jun 09, 2025 Jun 09, 2025
LATEST

Hi,

iPhone? Turn off spatial audio in Camera Settings. That is the thing most people are facing. New footage should work. Older footage would need to be transcoded in Handbrake or Shutter Encoder (if you do not have Media Encoder).

 

Cheers,
Kevin

 

Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Resources
Troubleshooting
Find the Premiere Rush Version Number
Open in a new window
Troubleshoot Sync Errors
Open in a new window
Troubleshoot Common Errors
Open in a new window
Premiere Rush Common Questions
Open in a new window
Manage a Premiere Rush subscription
Open in a new window
Contact Adobe Customer Care
Open in a new window
Knowledge Base Articles
Bugs fixed in October 2019 (version 1.2.11) release
Open in a new window
Adobe
Known issues and limitations in Adobe Premiere Rush
Open in a new window
Adobe
User Guide
User Guide
Open in a new window
Adobe
Getting Started
Adobe
Tutorials
Open in a new window
Adobe
Rush Mobile Guided Workflow
Copyright © 2025 Adobe. All rights reserved.
Using the Community Experience League Terms of Use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices