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Empty graphic library

New Here ,
Jun 19, 2023 Jun 19, 2023

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I've been using Adobe Rush for a few months and it's been working great. Today when I was going to edit a movie I discovered that the graphics library is empty. I haven't done anything to remove the files, but the files with Titles, Transition Graphics and Overlays are all empty. I tried restarting the computer, but it doesn't work. Does anyone know how I can fix this?

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Desktop version , Error or problem

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correct answers 1 Pinned Reply

Adobe Employee , Jun 20, 2023 Jun 20, 2023

Hi @Elin30591984g2i5,

Thanks for the message. Sounds like something has gone wrong. Let the community know which plan you have purchased for Rush. That may hold some key. I have heard that some eductational or enterprise customers may be seeing something like this. Let us know a few more details and hopefully that will help solve the problem.

 

Thanks,
Kevin

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Adobe Employee ,
Jun 20, 2023 Jun 20, 2023

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Hi @Elin30591984g2i5,

Thanks for the message. Sounds like something has gone wrong. Let the community know which plan you have purchased for Rush. That may hold some key. I have heard that some eductational or enterprise customers may be seeing something like this. Let us know a few more details and hopefully that will help solve the problem.

 

Thanks,
Kevin

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