• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
1

Empty graphic library

New Here ,
Jun 19, 2023 Jun 19, 2023

Copy link to clipboard

Copied

I've been using Adobe Rush for a few months and it's been working great. Today when I was going to edit a movie I discovered that the graphics library is empty. I haven't done anything to remove the files, but the files with Titles, Transition Graphics and Overlays are all empty. I tried restarting the computer, but it doesn't work. Does anyone know how I can fix this?

TOPICS
Desktop version , Error or problem

Views

39

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Pinned Reply

Adobe Employee , Jun 20, 2023 Jun 20, 2023

Hi @Elin30591984g2i5,

Thanks for the message. Sounds like something has gone wrong. Let the community know which plan you have purchased for Rush. That may hold some key. I have heard that some eductational or enterprise customers may be seeing something like this. Let us know a few more details and hopefully that will help solve the problem.

 

Thanks,
Kevin

Votes

Translate

Translate
Adobe Employee ,
Jun 20, 2023 Jun 20, 2023

Copy link to clipboard

Copied

LATEST

Hi @Elin30591984g2i5,

Thanks for the message. Sounds like something has gone wrong. Let the community know which plan you have purchased for Rush. That may hold some key. I have heard that some eductational or enterprise customers may be seeing something like this. Let us know a few more details and hopefully that will help solve the problem.

 

Thanks,
Kevin

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines