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Error en la aplicación - No puedo editar ni cerrar el programa

New Here ,
Jul 07, 2021 Jul 07, 2021

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Cordial saludo, 

 

Hoy ha estado pésimo el servicio y el uso de esta herramienta. Cuando edito un video y lo guardo, quiero pasar a editar otro video y no me deja, me bloquea el computador y no me deja incluso, cerrar la aplicación para reiniciarla. 

 

Justo cuando tengo más trabajo le da a esta aplicación por molestar. 

 

Que mal. 

 

Gracias

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Adobe Employee ,
Jul 13, 2021 Jul 13, 2021

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Hi Luis!

Really sorry to see that. We can get this checked.

  • Which OS do you have?
  • Are you getting this issue while working on a specific project?
  • Could you try deleting cache files? Edit > Preferences > Manage Cache.

 

Let us know.

Thanks,

Kartika

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