Error when uploading iPhone 16 videos to Adobe Rush

[holly_9861]

Hello is there a solution to this problem that I have seen many others are facing?

I get an error when trying to upload regular (non cinematic) videos to Adobe Rush from my iphone 16 pro. This is extremely frustrating because this is my main way of editing videos for my buisiness. I pay for Adobe Rush pro and it no longer works for me. Please fix this ASAP.

Error message: Usupported media type. 1 of 1 media coule not be imported.

I shouldn't have to run my videos through some encoder in order to upload them to Adobe Rush Pro........

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from using the community bugs">

[Kevin-Monahan]

HI @holly_9861,

Thanks for the note. Can you show me a screenshot of your camera settings on the iPhone? Are you shooting HEVC or H.264? Is there an option for H.264? Sorry, I don't have access to the current device. Are you having trouble editing the video transferred to your desktop computer or directly on your iOS device?

Other than transcoding the files, a current workaround for editing directly on your iOS device is to use Project Violet by Adobe Labs. It should support Apple's latest codecs.

The team knows about the issue. I apologize for the frustration. 

Thanks,
Kevin

[Kevin-Monahan · Accepted solution]

Try this: On your iPhone go to  Settings > Camera > Record Video, and disable HDR Video. Then your iPhone will work with Rush. Let me know what happens.

Thanks,
Kevin

[holly_9861]

Hi there

HDR has already been disabled and it still doesn't work.

[Kevin-Monahan]

Can you provide a sample I can send to the team?

[Amigo2307]

Mine is the same as well even though you turn off the HDR. I am struggling to edit videos lately when I had this new Iphone 16 pro max. Can someone fix this please.